Australia like other western countries has been experienced incremental but consistent decline in customer service standards (amongst other problems). 20 years ago customer service in Australia was generally quite good on average. Now it’s merely okay on average. At the rate we are okay in another 10 - 20 years we will be at complete 3rd world levels of customer service.I've read a lot of stuff from American and Canadabros about the new immigrants' inability to get orders right at fast food restaurants. I must say I've never experienced this here in Australia...until 2 hours ago.
On my designated carb reload day, I went to get some pastries from McDonald's drivethru. A guy with an insufferable Indian accent (and this is by my standards, someone of partial Indian descent) greeted me. I asked for an apple crumble muffin and banana bread. "Sorry?" he said abrasively. I repeated my order.
"So, you want 3 hamburgers?" was the reply from him.
I loudly asked "Excuse me"? and the order was taken over by a female with an Australian accent.
Why employ someone for Drive Thru if they don't speak English properly? Surely there are young people from Aus who need the work.
And on a related I’m in Kosovo now which despite being a poor shithole country their roads are far better than Australias roads.